To incorporate work experience and education into a challenging position in the field of Information Technology, where there are vast responsibilities as well as opportunities for advancement.

1999–Present                     MCI Worldcom                                       Sugarland, TX

1^st and 2^nd Level ICSO Customer Representative

·    Remote Lan Dial/Frame Relay and Dedicated technical support.

·    Internet Dialup/”Contact” technical and billing support.

·    MCI Mail customer support.

1998–1999                         Convergys                                                  Houston, TX

1^st and 2^nd level Customer Representative

·    Windows 3.1, 95, 98 OS Setup and Installation.

·    Peripheral troubleshoot and setup support.

·    Internet dialup setup and troubleshoot support.

1995–1996                         Incredible Universe                                       Dallas, TX

Personal Computer Sales Representative

·    Assisted customers in selecting appropriate PC system.

·    Assisted customers in selecting software.

·    Customer service.

1993–1995                         TQ Systems                                                    Dallas, TX

PC Technician

·    Assembled personal computers.

·    Systems configurations and software installations.

·    Customer support and troubleshooting.

1996–Present                     University Of Houston                              Houston, TX

·    Information Systems Technology

·    Management Information Systems

Assembly Programming, Turbo C, Pascal, HTML, MS Office 97, 98, 2000, IE 4.0, 5.0,  Netscape 3, 4.0 & 4.61, DOS 6.22,  Windows 3.1, Windows 95, 98 and Windows NT 4.0.  Computer System Assembly, Troubleshoot systems.

Available upon request